Check the Knowledebase
Please read all requirements
Wireless (WiFi) Signal
For dependable service you need us to install equipment at your location (see availability). Some locations may be near a very strong access point (AP) and may be to obtain roaming service without additional equipment. If you want to sign up for roaming service and do not have equipment installed at your location, check your signal level prior to signing up for an account. Instructions on how to do this are located.
Roaming plans allow you to connect anywhere that you can receive one of our access point with an open SSID starting with Sams Tech Networks WISP. Roaming require each user to log in with a Username and Password each time they go online. They can be used for devices that require direct access (no web browser). Roaming is limited in sometime mb/s plans. We are phasing this out in favor of fixed service.
Broadband Wireless Service
Cable service is limited to a specific location, much like cable or DSL. The SSID will be secure (locked) and start with S.T.N WiFi-. Once you connect a device to that access point and enter the security key you will never have to do it for that device again. There is no further log in required. You need a two-piece installation (indoor and outdoor) for fixed service. All plans are available up to 150mb/s. Can be used with multiple locations connected together as one account.
Changing Plans or Service Type
A customer may move up to a higher level of service at any point on any plan by paying the pro-rated difference in the cost of plans. A customer may only down-grade to a lower plan on or after the date their existing plan expires.
Changing the type of service to a location (roaming to fixed wifi or cable) may require additional equipment and the change in plans must be done by us. In order to switch your service type you must contact us by using our secure Contact Us form. Once the account is converted you can manage it and renew it online, but the initial setup must be done by us.
Equipment installation must be scheduled and although you do not need to be present, we will need access to the inside of area. in some case “Installation costs are a one-time charge ranging almost will be free but depending on the plan selected and location (most 2-unit installs average some amount). We perform a free site survey and quote your install cost without any commitment. If your location requires more access points installed inside after the initial installation for greater wireless coverage, they can be installed at any time. There are no monthly rental fees for our installation, some time for cable we only charge for installation and removal. All installations are subject to our End User License Agreement (EULA).
There is no charge for the equipment as we maintain ownership of it. We monitor all our equipment to make sure it is functioning correctly. Accounts that have our equipment installed and are less than annual are subject to a re-programming charge if powered down for longer than 30 days.
Signing up for service from our website is a two-step process. You must create your account, then log back into it and pay for your service before it will be active. If you need help just Contact Us.